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Prize Redemption Terms & Conditions

MystiBox Prize Redemption Terms & Conditions

Effective Date: 5 July 2026

These Prize Redemption Terms & Conditions apply to all Major Prizes awarded through MystiBox mystery boxes purchased from www.mystibox.com.au or authorised MystiBox vending machines.

By claiming a Major Prize, you agree to these Terms & Conditions.

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1. Definitions

For the purposes of these Terms:

Major Prize means any prize designated by MystiBox as a Rank 1, Rank 2 or Rank 3 prize.

Winning Token means any genuine redemption card, code, voucher, ticket, QR code or other authorised winning mechanism placed inside a MystiBox mystery box.

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2. Eligibility

To redeem a Major Prize, the claimant must:

  • possess the original Winning Token;

  • comply with these Terms & Conditions;

  • provide any reasonable information required to verify the claim; and

  • not have obtained the Winning Token through fraudulent or unlawful means.

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3. How to Claim

To redeem a Major Prize, customers must email:

info@mystibox.com.au

The claim should include:

  • full name;

  • email address;

  • proof of purchase where available;

  • the location of the vending machine (or online order number);

  • date of purchase (if known);

  • clear photographs of the Winning Token (front and back where applicable); and

  • any additional information reasonably requested by MystiBox.

MystiBox may request the original Winning Token to be posted to a nominated address before the prize is released.

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4. Claim Period

Prize claims must be submitted within 90 days of the purchase date.

MystiBox may, at its discretion, accept late claims where reasonable evidence is provided.

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5. Verification

Before issuing a Major Prize, MystiBox may verify:

  • the authenticity of the Winning Token;

  • proof of purchase;

  • redemption history;

  • identity of the claimant where reasonably necessary;

  • that the Winning Token has not previously been redeemed.

Verification helps protect all customers by preventing fraud and duplicate claims.

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6. Invalid Claims

MystiBox may reject a claim if:

  • the Winning Token has been altered;

  • the Winning Token has been copied or reproduced;

  • the Winning Token is illegible or damaged so that authenticity cannot reasonably be determined;

  • the Winning Token has already been redeemed;

  • false or misleading information has been supplied;

  • fraud or attempted fraud is reasonably suspected.

Where a claim is rejected, MystiBox will explain the reason unless prohibited by law or where doing so would prejudice a fraud investigation.

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7. Prize Delivery

Unless otherwise agreed, prizes will be:

  • collected in person;

  • shipped to an Australian address; or

  • delivered electronically where applicable.

MystiBox may require a signature upon delivery for higher-value prizes.

Reasonable delivery costs within Australia will be covered by MystiBox.

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8. Prize Substitution

If a promoted prize becomes unavailable due to circumstances beyond MystiBox's reasonable control (including discontinuation by the manufacturer or supplier), MystiBox may substitute the prize with another genuine product of equal or greater recommended retail value.

MystiBox will not substitute a prize with a product of lesser value.

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9. Ownership of Prizes

Ownership of a prize transfers to the winner once the prize has been delivered or collected.

Any manufacturer's warranty applies separately and is subject to the manufacturer's terms.

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10. Lost Winning Tokens

MystiBox is not responsible for lost, stolen or accidentally discarded Winning Tokens.

Major Prizes can only be redeemed upon successful verification of a valid Winning Token unless MystiBox determines, in exceptional circumstances, that sufficient alternative evidence exists.

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11. Taxes

Any personal taxation obligations arising from acceptance of a prize are the responsibility of the winner.

MystiBox does not provide taxation advice.

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12. Publicity

MystiBox may ask winners whether they would like to participate in promotional material, including photographs, videos or social media posts.

Participation is entirely voluntary.

MystiBox will not publish a winner's personal information without their consent unless required or authorised by law.

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13. Fraud Prevention

MystiBox actively monitors prize claims to protect customers and maintain the integrity of the promotion.

Where fraud is reasonably suspected, MystiBox may:

  • request additional verification;

  • delay the release of a prize while investigations are undertaken;

  • refuse a claim where fraud is established; and

  • report suspected criminal activity to the appropriate authorities where required.

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14. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

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15. Contact

For all prize enquiries, please contact:

MystiBox

Website: www.mystibox.com.au

Email: info@mystibox.com.au

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