top of page

Shipping Policy

MystiBox Shipping Policy

Effective Date: 5 July 2026

This Shipping Policy applies to all online purchases made through www.mystibox.com.au.

Mystery boxes purchased from authorised MystiBox vending machines are provided immediately at the time of purchase and are not subject to this Shipping Policy.

​

1. Shipping Locations

MystiBox currently ships to addresses within Australia.

We may expand our shipping destinations in the future. Any changes will be published on our website.

​

2. Processing Times

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

During periods of high demand, product launches, promotional events or public holidays, processing times may be longer.

​

3. Shipping Timeframes

Estimated delivery times after dispatch are:

DestinationEstimated Delivery Time

Metropolitan Areas2–7 business days

Regional Areas3–10 business days

Remote Areas5–14 business days

These delivery estimates are provided as a guide only and are not guaranteed.

Actual delivery times depend on the shipping carrier and destination.

​

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • delivery location;

  • package size;

  • package weight; and

  • selected shipping method.

Any applicable shipping charges will be displayed before payment is completed.

MystiBox may offer free shipping promotions from time to time. Any eligibility requirements will be stated on our website.

​

5. Order Tracking

Where available, customers will receive shipping confirmation and tracking information via email once an order has been dispatched.

Tracking availability depends on the shipping service selected.

​

6. Delivery Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

MystiBox is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

​

7. Authority to Leave

Some deliveries may be left at the delivery address if authorised by the shipping carrier or requested by the customer.

If a parcel is left in accordance with the carrier's delivery procedures or the customer's instructions, responsibility for the parcel passes to the customer upon delivery.

​

8. Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us.

MystiBox will work with the shipping carrier to investigate the shipment.

Where appropriate, we may provide a replacement or refund in accordance with the Australian Consumer Law and our Refund & Returns Policy.

​

9. Damaged Deliveries

If your order arrives visibly damaged, please:

  • take photographs of the packaging and contents;

  • retain all packaging materials where possible; and

  • contact MystiBox as soon as reasonably practicable.

We may request additional information to assess the claim and determine the appropriate remedy.

​

10. Split Shipments

Where an order contains multiple products, MystiBox may dispatch items separately if necessary.

Customers will not incur additional shipping charges for split shipments unless otherwise agreed.

​

11. Delivery Delays Beyond Our Control

MystiBox is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • extreme weather events;

  • natural disasters;

  • industrial action;

  • transport disruptions;

  • customs or regulatory delays;

  • public holidays; or

  • carrier operational issues.

We will make reasonable efforts to keep customers informed where significant delays occur.

​

12. Risk and Ownership

Ownership of products passes to the customer once payment has been received in full.

Risk in the products passes to the customer upon delivery to the nominated delivery address or collection point, as confirmed by the shipping carrier.

Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.

​

13. International Shipping

At this time, MystiBox ships only within Australia unless otherwise stated on our website.

Customers are responsible for any duties, taxes or import requirements that may apply if international shipping is introduced in the future.

​

14. Contact Us

If you have any questions about shipping or the delivery of your order, please contact:

MystiBox

Website: www.mystibox.com.au

Email: info@mystibox.com.au

bottom of page